What a Facilitator Does — and Does Not Do
A health tourism facilitator is the organisation that carries out the communication and organisation steps in the process by which someone living abroad receives healthcare in Türkiye. This role is often confused with providing treatment; the two are entirely separate.
A facilitator takes on operational matters such as receiving the enquiry, contacting a suitable healthcare institution, planning appointments and travel, and maintaining communication throughout. Medical assessment, diagnosis, treatment decisions and their delivery fall outside this scope.
The Scope of Coordination
In practice, coordination covers the following:
- Healthcare institution coordination: passing your enquiry to authorised institutions with which we hold a protocol.
- Appointment and process management: appointment planning and follow-up at the various stages.
- Travel and accommodation planning: organising dates, transport and accommodation.
- Interpreting and communication support: language support where needed.
All of these are brought together at a single point of coordination so that the process is easier to understand and to manage.
Who Makes the Medical Decisions?
Medical assessment, diagnosis, the treatment plan and pricing are prepared by the authorised healthcare institution carrying out the assessment. The facilitator passes this information on to you and coordinates the process; it does not decide its content.
This distinction is not only a requirement of the legislation — it is also what ensures that the patient receives the right information from the right source.
Alpha Vera International is an international health tourism facilitator; it does not provide healthcare services directly and does not carry out medical diagnosis or treatment planning. Medical services are provided by independent healthcare institutions authorised under the applicable legislation.