PRIVACY POLICY AND PERSONAL DATA PROTECTION NOTICE

Last updated: 01.09.2026

1. Purpose and Scope

At ALPHA VERA INTERNATIONAL TURİZM LİMİTED ŞİRKETİ (“Alpha Vera International” or “the Company”) we attach importance to the privacy and security of your personal data.

This Privacy Policy and Personal Data Protection Notice has been prepared to inform you, under Turkish Personal Data Protection Law No. 6698 (“KVKK”) and related legislation, about the purposes for which your personal data is collected, processed and stored, with whom it may be shared, and your rights regarding your personal data.

Alpha Vera International is an intermediary organisation supporting the communication and organisation processes between international individuals and healthcare institutions in Türkiye within the scope of health tourism.

Alpha Vera International does not provide medical diagnosis, treatment or any healthcare service directly.

Medical assessment, diagnosis and treatment services are provided by independent healthcare institutions and healthcare professionals authorised under the applicable legislation.

2. Data Controller

Under the KVKK, your personal data may be processed by the following company as data controller:

Company: ALPHA VERA INTERNATIONAL TURİZM LİMİTED ŞİRKETİ · Address: Çağlayan Mahallesi, 2043. Sokak, Doruk Apt. Sitesi No:1, İç Kapı No:6, Muratpaşa / Antalya · Trade Registry No: 146098 · MERSIS No: 0057060881600001 · Chamber Registry No: 147864 · Tax ID: 0570608816 · Telephone: +90 543 560 33 13 · E-mail: info@alphaverainternational.com · Website: alphaverainternational.com

3. Personal Data That May Be Processed

Depending on your relationship with Alpha Vera International and the services you request, the following personal data may be processed.

3.1. Identity Data

  • Name
  • Surname
  • Nationality
  • Date of birth
  • Passport or ID details where necessary

3.2. Contact Data

  • Telephone number
  • WhatsApp number
  • E-mail address
  • Country
  • Preferred language of communication
  • Address details where necessary

3.3. Enquiry and Communication Data

The following, submitted to us via the website, telephone, e-mail, WhatsApp, Telegram, social media accounts or other channels, may be processed:

  • Messages
  • Questions
  • Requests
  • Opinions and suggestions
  • Service enquiries
  • Communication records

4. Health Data and Special Category Personal Data

In order to organise the health tourism process, you may voluntarily send Alpha Vera International the following health information and documents:

  • Information about your current or past state of health
  • Medical reports
  • X-ray and imaging records
  • Photographs
  • Laboratory or test results
  • Information about medication used
  • Information about previous treatments
  • Information about the healthcare service requested
  • Other medical documents that may be required for the healthcare institution to make an assessment

Health data constitutes special category personal data under the KVKK and is protected within the framework of the relevant legislation.

Health data received by Alpha Vera International is not used to carry out medical diagnosis or treatment.

Such data may be processed for the purpose of organising your health tourism request and, where necessary, forwarding it to the relevant independent and authorised healthcare institutions able to make an assessment.

Medical assessment, diagnosis, treatment planning and the provision of healthcare services are the responsibility of the relevant healthcare institution and healthcare professionals.

5. Travel and Organisation Data

Where necessary for organising the health tourism process, the following may be processed:

  • Flight details
  • Travel dates
  • Airport information
  • Accommodation details
  • Transfer details
  • Companion details
  • Interpreting and language preferences
  • Healthcare institution appointment dates
  • Other organisation-related information

6. Job Application Data

If you apply for a position at Alpha Vera International, the following may be processed:

  • Name and surname
  • Telephone number
  • E-mail address
  • CV
  • Education details
  • Professional experience
  • Language skills
  • Reference details
  • Other information you submit as part of your application

This information is used solely for recruitment and human resources processes.

7. Physical Office Visits

If you visit the physical office of Alpha Vera International, limited visitor information and CCTV footage may be processed in order to ensure the security of the company and its visitors.

Camera recordings are used solely for security purposes and are retained in accordance with the relevant legislation.

8. Purposes of Processing

Your personal data may be processed for the following purposes:

  • Responding to your contact requests
  • Receiving and assessing health tourism enquiries
  • Conducting international patient communication processes
  • Coordinating communication with the relevant healthcare institutions
  • Organising the obtaining of assessments or information from healthcare institutions in line with your request
  • Organising appointment processes
  • Travel planning
  • Arranging accommodation
  • Organising airport and city transfer processes
  • Organising interpreting and language support
  • Carrying out organisation processes before arrival in Türkiye, during the stay and, where necessary, afterwards
  • Conducting customer relations and communication processes
  • Evaluating requests, questions, suggestions and complaints
  • Carrying out and developing company activities
  • Ensuring information and system security
  • Ensuring the secure and efficient operation of the website
  • Analysing use of the website
  • Improving the user experience
  • Measuring advertising and marketing activity
  • Evaluating job applications
  • Fulfilling legal and commercial obligations
  • Responding to lawful requests from authorised institutions

These activities carried out by Alpha Vera International are limited to intermediary, communication and organisation services. The Company does not provide medical diagnosis or treatment services.

9. Parties to Whom Personal Data May Be Transferred

Where the conditions set out in the relevant legislation are met and only to the extent necessary, your personal data may be shared with the following persons and organisations.

9.1. Healthcare Institutions

In order to assess your health tourism request and organise the process, the necessary personal data and the health information you provide may be transferred to independent and authorised healthcare institutions with which Alpha Vera International has a cooperation or protocol relationship.

The provision of healthcare services and decisions on medical assessment, diagnosis and treatment are the responsibility of the relevant healthcare institutions.

9.2. Organisation Service Providers

To the extent required by the service, only the information necessary to perform the relevant service may be shared with:

  • Hotels and accommodation providers
  • Transfer and transport companies
  • Travel service providers
  • Interpreters and interpreting service providers
  • Other organisation service providers

9.3. Technical Service Providers

Within the scope of operating the website, communications, data management and digital infrastructure, data processing activities may be carried out with:

  • Website and hosting providers
  • CRM systems
  • E-mail service providers
  • Google services
  • Meta services
  • WhatsApp
  • Telegram
  • Google Sheets
  • Analytics service providers
  • Security and spam prevention service providers

9.4. Authorised Public Authorities

Where required by legislation or upon a lawful official request, your personal data may be shared with:

  • Courts
  • Public prosecutors
  • Law enforcement authorities
  • The Ministry of Health and related public institutions
  • Tax authorities
  • Regulatory and supervisory bodies

10. International Transfers

Alpha Vera International takes the necessary technical and administrative measures for the protection of personal data.

Due to the technical infrastructure of international digital services used by the Company — such as Google Analytics, Google Ads, Meta Pixel, YouTube, Google reCAPTCHA, WhatsApp and Telegram — some personal data may be processed by service providers located abroad or transferred abroad.

Such transfers are carried out within the framework of the provisions of Law No. 6698 on the transfer of personal data abroad and other relevant legislation.

The fact that Alpha Vera International does not intend to store personal data abroad in its own operational systems may not eliminate technical data transfers that third-party technology providers may carry out.

11. Technologies Used on the Website

The following technologies may be used on alphaverainternational.com for security, user experience, analytics and measurement of advertising activity:

  • Google Analytics
  • Google Ads Conversion Tracking
  • Meta Pixel
  • Google Maps
  • YouTube
  • Google reCAPTCHA
  • CRM systems
  • Cookies and similar technologies

Detailed information on non-essential analytics and marketing technologies is set out separately in the Cookie Policy.

Users may change their cookie preferences or withdraw the consent they have given where necessary.

12. Methods of Collection

Your personal data may be collected electronically or physically through the following channels:

  • The alphaverainternational.com website
  • Website contact forms
  • E-mail
  • Telephone calls
  • WhatsApp
  • Telegram
  • Social media accounts
  • Online advertising and application forms
  • CRM systems
  • Google Sheets
  • Face-to-face meetings
  • Documents and information you provide during the health tourism process
  • Job applications
  • Physical office visits

13. Lawful Grounds for Processing

Your personal data is processed on the basis of the processing conditions set out in Articles 5 and — for special category personal data — 6 of Law No. 6698, according to the nature of the processing activity.

Depending on the nature of the activity, the lawful grounds may include:

  • The explicit consent of the data subject
  • Being expressly provided for by law
  • Being directly related to the conclusion or performance of a contract
  • Being mandatory for the controller to fulfil its legal obligations
  • Being mandatory for the establishment, exercise or protection of a right
  • The legitimate interests of the controller, provided the fundamental rights and freedoms of the data subject are not harmed

Special category personal data is processed in accordance with the additional conditions and safeguards provided for in the relevant legislation.

14. Retention

Your personal data is retained only for the period required by the purposes of processing and taking into account the statutory retention periods set out in the relevant legislation.

Where the reasons requiring processing cease to exist and there is no retention obligation under the relevant legislation, personal data is deleted, destroyed or anonymised by appropriate means.

15. Security of Personal Data

Alpha Vera International takes technical and administrative measures appropriate to the nature of the work and the data in order to:

  • prevent unlawful processing of personal data
  • prevent unauthorised access
  • prevent loss or misuse
  • ensure secure retention

Access to special category personal data such as health data is restricted in line with duty and authorisation requirements.

16. Your Rights Under the KVKK

Under Article 11 of Personal Data Protection Law No. 6698, where the conditions are met, you have the right to:

  • learn whether your personal data is processed
  • request information if it has been processed
  • learn the purpose of processing
  • learn whether your data is used in accordance with its purpose
  • learn the third parties in Türkiye or abroad to whom your data is transferred
  • request the correction of incomplete or incorrectly processed data
  • request erasure or destruction where the conditions set out in the Law are met
  • request that correction, erasure or destruction be notified to the third parties to whom the data was transferred
  • object to an adverse outcome arising from analysis carried out solely by automated systems
  • claim compensation where you suffer damage due to unlawful processing

17. Applications and Contact

You may submit your requests regarding your personal data to Alpha Vera International using the contact details below:

Company: ALPHA VERA INTERNATIONAL TURİZM LİMİTED ŞİRKETİ · Address: Çağlayan Mahallesi, 2043. Sokak, Doruk Apt. Sitesi No:1, İç Kapı No:6, Muratpaşa / Antalya · Trade Registry No: 146098 · MERSIS No: 0057060881600001 · Chamber Registry No: 147864 · Tax ID: 0570608816 · Telephone: +90 543 560 33 13 · E-mail: info@alphaverainternational.com · Website: alphaverainternational.com

Applications are assessed and concluded within the procedures and periods set out in the relevant legislation once identity verification has been completed.

18. Important Notice Regarding Medical Content

Alpha Vera International is not a hospital, clinic, polyclinic or healthcare provider.

Content on the website relating to health and treatment areas is provided for general information purposes only.

Such content does not constitute:

  • personalised medical advice
  • diagnosis
  • treatment planning
  • a prescription
  • a healthcare recommendation

Medical diagnosis, assessment and treatment services are provided by independent healthcare institutions and healthcare professionals authorised under the applicable legislation.

Alpha Vera International provides intermediary services in the areas of communication and coordination with healthcare institutions, travel, accommodation, transfer, interpreting and health tourism organisation.

19. Third-Party Websites and Links

Our website may contain links to the websites of partner healthcare institutions, social media platforms or other third parties.

Alpha Vera International is not responsible for the privacy practices of third-party websites visited through these links.

Users are advised to review the privacy and personal data policies of the relevant third parties separately.

20. Updates to This Policy

Alpha Vera International reserves the right to update this Privacy Policy in line with changes in legislation, in the scope of company activities, in the digital systems used or in personal data processing activities.

The current text takes effect from the date it is published at alphaverainternational.com.